Freshcaller experienced a minor incident on November 27, 2023 affecting Calls, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Calls
Update timeline
- investigating Nov 27, 2023, 05:00 PM UTC
We are seeing delays in processing the recording of calls. Our engineers are working on resolving this issue
- identified Nov 27, 2023, 07:00 PM UTC
We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience
- resolved Nov 27, 2023, 07:15 PM UTC
Recordings are back to normal and customers should be able to see the recordings of completed calls within a couple of minutes.