Freshcaller incident

Issue with Calls

Major Resolved View vendor source →

Freshcaller experienced a major incident on February 14, 2024 affecting Calls, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 01:11 PM UTC
Resolved
Feb 14, 2024, 01:27 PM UTC
Duration
16m
Detected by Pingoru
Feb 14, 2024, 01:11 PM UTC

Affected components

Calls

Update timeline

  1. investigating Feb 14, 2024, 01:11 PM UTC

    We are currently facing intermittent issues with the Calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow.

  2. resolved Feb 14, 2024, 01:27 PM UTC

    The issue with Calls is now fixed and services are back to normal. We are continuing to have this closely monitored.