Freshcaller experienced a major incident on April 22, 2024 affecting Calls and Calls and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2024, 02:40 PM UTC
We are currently facing issues with audio quality for calls.Our engineers are working on it,We will provide an update shortly.
- investigating Apr 22, 2024, 03:40 PM UTC
Our engineering team has confirmed that this is due to an issue with our service provider. We will provide another update as more information becomes available.
- investigating Apr 22, 2024, 04:06 PM UTC
We continue to collaborate with our service provider to address the issue. We will keep you updated as soon as we receive further information.
- investigating Apr 22, 2024, 04:19 PM UTC
Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We will provide more updates on this as information becomes available
- investigating Apr 22, 2024, 05:19 PM UTC
We have got an update from our telephony provider that some of the customers might still face issues with call quality. We will continue to work with our provider for an update on this issue.
- monitoring Apr 22, 2024, 05:41 PM UTC
Our carrier has confirmed that the systems are operating normally, and calls should not face any audio issues. We will continue to monitor the issue and provide more updates as they are available.
- resolved Apr 22, 2024, 05:45 PM UTC
Our carrier partner has confirmed that the issue with audio quality for calls has been successfully resolved. Thank you for your patience.