Freshcaller incident

Issue with Freshcaller Widget and Agent Status

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 26, 2024 affecting Omnichannel and Web App, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 06:55 AM UTC
Resolved
Jul 26, 2024, 08:03 AM UTC
Duration
1h 8m
Detected by Pingoru
Jul 26, 2024, 06:55 AM UTC

Affected components

OmnichannelWeb App

Update timeline

  1. investigating Jul 26, 2024, 06:55 AM UTC

    We are currently facing issues with the Freshcaller Widget and agent status. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. resolved Jul 26, 2024, 08:03 AM UTC

    The issue with freshcaller widget and agent status is now fixed and services are back to normal. We are continuing to have this closely monitored.