Freshcaller experienced a major incident on August 20, 2024 affecting Mobile Apps, lasting 11h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile Apps
Update timeline
- investigating Aug 20, 2024, 10:12 PM UTC
We are currently facing issues with the Incoming calls in Mobile App. We are working closely with our cloud service provider to resolve this issue. Further updates to follow
- investigating Aug 21, 2024, 06:00 AM UTC
Our cloud service provider is still working on resolving the issue, further updates to follow
- investigating Aug 21, 2024, 07:30 AM UTC
We are actively working with our cloud service provider to resolve the issue and will keep you informed.
- resolved Aug 21, 2024, 09:16 AM UTC
The issues have been resolved, and all our services are working fine as expected.