Freshcaller experienced a minor incident on August 21, 2024 affecting Reports & Analytics, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Reports & Analytics
Update timeline
- investigating Aug 21, 2024, 08:51 AM UTC
We are currently facing issues with the Agent Status. We are working closely with our Engineering team to resolve this issue. Further updates to follow.
- investigating Aug 21, 2024, 11:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Aug 21, 2024, 01:00 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- resolved Aug 21, 2024, 02:28 PM UTC
The issue with Agent Status is now fixed and our engineers have confirmed the same. We are continuing to have this closely monitored.