Freshcaller incident

Issue with making and receiving calls and routing of calls to call flows and agents

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 5, 2024 affecting Calls and Calls and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 06:20 PM UTC
Resolved
Sep 05, 2024, 06:46 PM UTC
Duration
26m
Detected by Pingoru
Sep 05, 2024, 06:20 PM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Sep 05, 2024, 06:20 PM UTC

    We are experiencing failures from our third party telephony provider and hence there might be few call drops and routing issues.

  2. resolved Sep 05, 2024, 06:46 PM UTC

    The issue has now been resolved. All systems are operational.