Freshcaller incident

Customers facing increased amount of missed calls and dropped calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 11, 2025 affecting Calls and Calls and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 05:45 AM UTC
Resolved
Mar 11, 2025, 06:40 AM UTC
Duration
55m
Detected by Pingoru
Mar 11, 2025, 05:45 AM UTC

Affected components

CallsCallsCallsCalls

Update timeline

  1. investigating Mar 11, 2025, 05:45 AM UTC

    Our telephony provider is facing errors while contacting Freshworks system on updates on calls and conferences.

  2. investigating Mar 11, 2025, 06:15 AM UTC

    Our telephony provider has identified the issue that led to the service degradation affecting Voice and Video. They are observing improvements and will continue to monitor the situation for a complete recovery. We will share another update in 2 hours or sooner if more information becomes available.

  3. resolved Mar 11, 2025, 06:40 AM UTC

    The issue has been resolved by the telephony provider, Voice and Video services are operating normally.