Frends incident
Remote Subprocess execution and Agent configuration updates failing due to Azure Service Bus issue
Ongoing since 05:00 AM UTC.
We are investigating an issue affecting Remote Subprocess execution and configuration changes delivered to Frends Agents, such as environment variable updates, process deployments, process activations and deactivations, and API policy changes. The issue started at approximately 05:00 UTC (07:00 Finnish time). Processes already deployed on your Agents continue to run normally, and monitoring is unaffected. The cause is a change in Microsoft Azure Service Bus, which has started rejecting authentication tokens that Microsoft’s own documentation states are valid. There have been no changes to Frends or to customer configurations. We have opened a critical support case with Microsoft and are waiting for their response. A temporary workaround is available. Contact [email protected] for a replacement Agent access token and instructions for applying it. Next update at 15:00 Finnish time (13:00 UTC), or sooner if the issue is resolved.
Update timeline
- investigating Oct 29, 2026, 05:00 AM UTC
We are investigating an issue affecting Remote Subprocess execution and configuration changes delivered to Frends Agents, such as environment variable updates, process deployments, process activations and deactivations, and API policy changes. The issue started at approximately 05:00 UTC (07:00 Finnish time). Processes already deployed on your Agents continue to run normally, and monitoring is unaffected. The cause is a change in Microsoft Azure Service Bus, which has started rejecting authentication tokens that Microsoft’s own documentation states are valid. There have been no changes to Frends or to customer configurations. We have opened a critical support case with Microsoft and are waiting for their response. A temporary workaround is available. Contact [email protected] for a replacement Agent access token and instructions for applying it. Next update at 15:00 Finnish time (13:00 UTC), or sooner if the issue is resolved.
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