FreedomPay incident

Alert: Worldpay's Worldwide Payment Gateway - WPG Processing Issues

Minor Resolved View vendor source →

FreedomPay experienced a minor incident on February 20, 2026 affecting Worldpay's Worldwide Payment Gateway - WPG, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 12:35 PM UTC
Resolved
Feb 20, 2026, 02:14 PM UTC
Duration
1h 38m
Detected by Pingoru
Feb 20, 2026, 12:35 PM UTC

Affected components

Worldpay's Worldwide Payment Gateway - WPG

Update timeline

  1. investigating Feb 20, 2026, 12:35 PM UTC

    FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay's Worldwide Payment Gateway - WPG. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

  2. monitoring Feb 20, 2026, 12:36 PM UTC

    FreedomPay is in contact with Worldpay's Worldwide Payment Gateway - WPG and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

  3. monitoring Feb 20, 2026, 02:13 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 20, 2026, 02:14 PM UTC

    Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay's Worldwide Payment Gateway - WPG relationship manager.