FreeClimb experienced a minor incident on April 1, 2026 affecting Inbound SMS (Long Code) and Outbound SMS (Long Code), lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 02:19 PM UTC
An SMS provider upstream to FreeClimb is currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.
- investigating Apr 01, 2026, 05:02 PM UTC
The upstream provider continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.
- monitoring Apr 01, 2026, 06:06 PM UTC
The upstream SMS provider has identified and corrected the issue causing messages to not be sent or be delayed in sending. During this time messages were queued and are now being sent. The situation will continue to be monitored.
- resolved Apr 01, 2026, 08:23 PM UTC
10DLC Messaging Incident resolved Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].