Resolved after 8 days 1 hour, affecting Inbound SMS (Long Code), on September 17, 2024.
Continued investigation has shown that the delay with inbound messages was limited to specific sender numbers flagged by one or more carriers for potentially suspicious behavior.
Affected components
Update timeline
- investigating Sep 17, 2024, 05:19 PM UTC
We are seeing intermittent delays in long-code (10DLC) inbound SMS delivery times originating from one or more of our upstream providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- identified Sep 18, 2024, 08:54 PM UTC
FreeClimb has identified the cause of this incident. Our carrier partners are experiencing a network delay when transmitting multiple, high velocity, inbound SMS messages as part of an exchange. FreeClimb engineering and networking teams are actively working with the carrier providers to resolve the issue.
- resolved Sep 25, 2024, 06:52 PM UTC
Continued investigation has shown that the delay with inbound messages was limited to specific sender numbers flagged by one or more carriers for potentially suspicious behavior.
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