Frame.io experienced a major incident on October 26, 2023 affecting Media Processing, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 26, 2023, 08:14 PM UTC
Customers with content protection (Watermark ID, FWM, and DRM) were unable to play back audio and video from 3:05-3:50 PM ET.
- investigating Oct 26, 2023, 08:34 PM UTC
We are investigating potential additional impacts to DRM and our image resizing service.
- monitoring Oct 26, 2023, 09:06 PM UTC
Media access and playback for customers with content protection is operational. We are continuing to monitor and opening a support ticket with one of our service providers for root cause analysis.
- resolved Oct 26, 2023, 10:12 PM UTC
Issues with media access have been resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].