Frame.io incident

Intermittent delays affecting transcodes

Minor Resolved View vendor source →

Frame.io experienced a minor incident on November 3, 2023 affecting app.frame.io (LEGACY) and Media Processing, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 08:14 PM UTC
Resolved
Nov 03, 2023, 09:01 PM UTC
Duration
46m
Detected by Pingoru
Nov 03, 2023, 08:14 PM UTC

Affected components

app.frame.io (LEGACY)Media Processing

Update timeline

  1. investigating Nov 03, 2023, 08:14 PM UTC

    We are currently investigating a potential issue around delayed media transcodes. Affected assets would remain in a transcoding state if affected. We will keep this page up to date with any findings.

  2. identified Nov 03, 2023, 08:24 PM UTC

    We have identified the issue with uploads and media transcoding. New uploads should be fully functional. We are working to resolve any prior uploads that may remain in a degraded state.

  3. identified Nov 03, 2023, 08:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 03, 2023, 09:01 PM UTC

    This issue has been resolved. After further investigation into one of our monitors, we have determined there were no customers impacted. For questions, please reach out to our support team through the chat, or email [email protected].