Frame.io incident

Reports of some accounts not loading on the web

Minor Resolved View vendor source →

Frame.io experienced a minor incident on December 12, 2023 affecting app.frame.io (LEGACY), lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 04:35 PM UTC
Resolved
Dec 12, 2023, 05:52 PM UTC
Duration
1h 16m
Detected by Pingoru
Dec 12, 2023, 04:35 PM UTC

Affected components

app.frame.io (LEGACY)

Update timeline

  1. investigating Dec 12, 2023, 04:35 PM UTC

    A subset of users are experiencing issues loading Frame.io. We are working to identify the source of the problem and implement a fix. In the meantime, we have identified a workaround: You can clear your browser cookies and cache and then reload.

  2. monitoring Dec 12, 2023, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2023, 05:52 PM UTC

    The issue has been resolved. Users still seeing a blank screen should be able to simply refresh the page.