Frame.io incident

Application outage

Critical Resolved View vendor source →

Frame.io experienced a critical incident on December 14, 2023 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 09:54 PM UTC
Resolved
Dec 14, 2023, 10:44 PM UTC
Duration
50m
Detected by Pingoru
Dec 14, 2023, 09:54 PM UTC

Affected components

app.frame.io (LEGACY)Developer PlatformMedia Processing

Update timeline

  1. investigating Dec 14, 2023, 09:54 PM UTC

    We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

  2. investigating Dec 14, 2023, 09:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 14, 2023, 10:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 14, 2023, 10:44 PM UTC

    This incident has been resolved.