Frame.io incident

Elevated API Errors

Major Resolved View vendor source →

Frame.io experienced a major incident on January 23, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 05:32 PM UTC
Resolved
Jan 23, 2024, 06:02 PM UTC
Duration
30m
Detected by Pingoru
Jan 23, 2024, 05:32 PM UTC

Affected components

app.frame.io (LEGACY)Developer PlatformMedia Processing

Update timeline

  1. investigating Jan 23, 2024, 05:32 PM UTC

    We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.

  2. identified Jan 23, 2024, 05:35 PM UTC

    We have identified an issue with our database and are working to mitigate. We will update you once complete.

  3. monitoring Jan 23, 2024, 05:45 PM UTC

    Our mitigation is complete and we are seeing service began to be restored

  4. resolved Jan 23, 2024, 06:02 PM UTC

    This incident has been resolved.