Frame.io incident

Degraded software performance

Major Resolved View vendor source →

Frame.io experienced a major incident on January 25, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 08:29 PM UTC
Resolved
Jan 25, 2024, 08:58 PM UTC
Duration
29m
Detected by Pingoru
Jan 25, 2024, 08:29 PM UTC

Affected components

app.frame.io (LEGACY)Developer PlatformMedia Processing

Update timeline

  1. investigating Jan 25, 2024, 08:29 PM UTC

    Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

  2. identified Jan 25, 2024, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 25, 2024, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 25, 2024, 08:58 PM UTC

    This incident has been resolved.