Frame.io incident

Degraded software performance

Minor Resolved View vendor source →

Frame.io experienced a minor incident on February 8, 2024 affecting app.frame.io (LEGACY), lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 03:47 PM UTC
Resolved
Feb 08, 2024, 04:40 PM UTC
Duration
53m
Detected by Pingoru
Feb 08, 2024, 03:47 PM UTC

Affected components

app.frame.io (LEGACY)

Update timeline

  1. investigating Feb 08, 2024, 04:16 PM UTC

    Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.

  2. identified Feb 08, 2024, 04:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 08, 2024, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2024, 04:40 PM UTC

    This incident has been resolved.