Frame.io incident

Degraded software performance

Major Resolved View vendor source →

Frame.io experienced a major incident on February 22, 2024 affecting app.frame.io (LEGACY), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 07:06 AM UTC
Resolved
Feb 22, 2024, 07:42 AM UTC
Duration
35m
Detected by Pingoru
Feb 22, 2024, 07:06 AM UTC

Affected components

app.frame.io (LEGACY)

Update timeline

  1. investigating Feb 22, 2024, 07:06 AM UTC

    Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.

  2. investigating Feb 22, 2024, 07:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 22, 2024, 07:23 AM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Feb 22, 2024, 07:42 AM UTC

    This incident has been resolved.