Frame.io experienced a major incident on March 18, 2024 affecting app.frame.io (LEGACY) and Developer Platform, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2024, 09:42 PM UTC
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- identified Mar 18, 2024, 09:49 PM UTC
We have determined the root cause of the partial outage. We are working quickly to deploy a fix for this issue.
- monitoring Mar 18, 2024, 10:04 PM UTC
We have deployed a fix and services should now be restored. We are continuing to monitor, and apologize for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
- resolved Mar 18, 2024, 10:16 PM UTC
Services have been restored. Again, we apologize for any issues this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].