Frame.io experienced a major incident on March 19, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2024, 08:30 PM UTC
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- identified Mar 19, 2024, 08:41 PM UTC
We have identified the root cause of service disruption. We are working quickly on a fix for this issue.
- identified Mar 19, 2024, 08:52 PM UTC
We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.
- resolved Mar 19, 2024, 09:15 PM UTC
The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].