Frame.io experienced a minor incident on March 20, 2024 affecting app.frame.io (LEGACY) and Developer Platform, lasting 13h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2024, 05:00 PM UTC
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.
- identified Mar 20, 2024, 05:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 20, 2024, 05:19 PM UTC
We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.
- resolved Mar 20, 2024, 05:44 PM UTC
Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].