Frame.io incident

Degraded Media Playback Experience

Minor Resolved View vendor source →

Frame.io experienced a minor incident on May 13, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 06:53 PM UTC
Resolved
May 13, 2024, 06:53 PM UTC
Duration
—
Detected by Pingoru
May 13, 2024, 06:53 PM UTC

Update timeline

  1. resolved May 15, 2024, 02:49 PM UTC

    A subset of users experienced a degraded media playback experience. At 3:32 PM ET we identified the issue and our team deployed a fix that resolved the degraded service. We will continue monitoring to ensure our systems continue to remain fully operational.