Frame.io incident

Degraded software performance

Minor Resolved View vendor source →

Frame.io experienced a minor incident on May 21, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 01:00 PM UTC
Resolved
May 22, 2024, 01:38 PM UTC
Duration
1d
Detected by Pingoru
May 21, 2024, 01:00 PM UTC

Affected components

app.frame.io (LEGACY)Developer PlatformMedia Processing

Update timeline

  1. investigating May 22, 2024, 12:47 PM UTC

    Some users are experiencing issues logging into Frame.io using multi-factor authentication. Our team is working to identify the root cause and implement a fix.

  2. identified May 22, 2024, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 22, 2024, 12:56 PM UTC

    A fix has been implemented and we are actively monitoring.

  4. resolved May 22, 2024, 01:38 PM UTC

    The multi-factor login issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].