Frame.io experienced a major incident on July 26, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
app.frame.io (LEGACY)Developer PlatformMedia Processing
Update timeline
- investigating Jul 26, 2024, 09:27 PM UTC
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- identified Jul 26, 2024, 09:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 26, 2024, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 26, 2024, 09:44 PM UTC
This incident has been resolved.