Frame.io incident

Delays in processing of uploads

Minor Resolved View vendor source →

Frame.io experienced a minor incident on July 30, 2024 affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 10:40 PM UTC
Resolved
Jul 31, 2024, 01:34 AM UTC
Duration
2h 54m
Detected by Pingoru
Jul 30, 2024, 10:40 PM UTC

Affected components

next.frame.io (V4)app.frame.io (LEGACY)Media Processing

Update timeline

  1. investigating Jul 30, 2024, 10:40 PM UTC

    We are seeing potential delays in processing of new uploads and are currently investigating.

  2. investigating Jul 30, 2024, 10:56 PM UTC

    We are continuing to investigate and believe the delays we are seeing are related to an upstream provider outage.

  3. identified Jul 30, 2024, 11:26 PM UTC

    We have identified the issue is related to an upstream provider outage and have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file.

  4. monitoring Jul 30, 2024, 11:57 PM UTC

    We have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file. We will continue to monitor.

  5. resolved Jul 31, 2024, 01:34 AM UTC

    The backlog of uploads has been processed and we are now fully caught up.