Frame.io experienced a minor incident on August 1, 2024 affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
next.frame.io (V4)app.frame.io (LEGACY)Developer Platform
Update timeline
- investigating Aug 01, 2024, 02:06 PM UTC
We are seeing degraded performance across web and api services and are initiating a rollback to restore service.
- identified Aug 01, 2024, 02:10 PM UTC
We identified the issue causing degraded api performance and have began rolling back to restore service performance.
- monitoring Aug 01, 2024, 02:15 PM UTC
Roll back was successful and we are monitoring performance.
- resolved Aug 01, 2024, 02:29 PM UTC
Service has been restored and we are seeing normal performance across services.