Frame.io experienced a critical incident on September 3, 2024 affecting Media Processing, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2024, 06:37 PM UTC
We are currently experiencing delays in transcoding media which may result in uploaded files taking longer than expected to appear in your account. Our team is investigating the issue.
- identified Sep 03, 2024, 06:59 PM UTC
The issue has been identified as a service provider outage. We are in contact with the vendor and are working on a fix.
- identified Sep 03, 2024, 07:03 PM UTC
We are starting to see assets processing again, and are working on processing the backlog of uploaded assets.
- monitoring Sep 03, 2024, 07:09 PM UTC
The outage with our service provider has been resolved. New uploads are now being processed successfully. Previously uploaded assets may still take some time to appear as we continue processing the backlog of uploads from the outage.
- monitoring Sep 03, 2024, 07:13 PM UTC
We are continuing to process the backlog of uploaded assets.
- monitoring Sep 03, 2024, 07:42 PM UTC
We are continuing to process the backlog of uploaded assets.
- resolved Sep 03, 2024, 08:08 PM UTC
All backlogged uploads have been transcoded successfully. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].