Frame.io experienced a critical incident on September 3, 2024 affecting app.frame.io (LEGACY) and Developer Platform and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2024, 09:35 PM UTC
Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- investigating Sep 03, 2024, 09:50 PM UTC
We are continuing to investigate the issue.
- identified Sep 03, 2024, 09:52 PM UTC
We've taken steps to resolve the issue and are seeing improved service. We are continuing to investigate.
- monitoring Sep 03, 2024, 09:57 PM UTC
We have deployed a fix to resolve the issues. We are monitoring to ensure latency remains at operational standards.
- resolved Sep 03, 2024, 10:08 PM UTC
The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].