Frame.io incident

Authentication issues reported in the Asia Pacific region related to their network providers reported

Notice Resolved View vendor source →

Frame.io experienced a notice incident on September 10, 2024 affecting app.frame.io (LEGACY), lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 02:26 AM UTC
Resolved
Sep 10, 2024, 04:29 AM UTC
Duration
2h 3m
Detected by Pingoru
Sep 10, 2024, 02:26 AM UTC

Affected components

app.frame.io (LEGACY)

Update timeline

  1. investigating Sep 10, 2024, 02:51 AM UTC

    Users are currently experiencing delays while using Frame.io. This includes logging into Frame.io. Our team is working to identify the root cause and implement a fix.

  2. monitoring Sep 10, 2024, 03:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 10, 2024, 03:46 AM UTC

    We have received reports of users in the Asia Pacific region who are experiencing slow loading times we believe the issue may be in an upstream network provider. We are continuing to monitor the situation.

  4. monitoring Sep 10, 2024, 03:55 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 10, 2024, 04:29 AM UTC

    We are receiving reports that network connectivity issues that were affecting some APAC region customers have been resolved.