Frame.io incident

Account Settings Page - Sporadic reports of loading issues from retail users

Minor Resolved View vendor source →

Frame.io experienced a minor incident on September 10, 2024 affecting app.frame.io (LEGACY), lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 07:35 PM UTC
Resolved
Sep 10, 2024, 07:55 PM UTC
Duration
19m
Detected by Pingoru
Sep 10, 2024, 07:35 PM UTC

Affected components

app.frame.io (LEGACY)

Update timeline

  1. investigating Sep 10, 2024, 07:43 PM UTC

    We are currently investigating an issue with users using Frame.io, this is impacting Retail users only This includes the account settings page. Our team is working to identify the root cause and implement a fix.

  2. investigating Sep 10, 2024, 07:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2024, 07:50 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 10, 2024, 07:55 PM UTC

    The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].