Frame.io experienced a minor incident on September 17, 2024 affecting app.frame.io (LEGACY) and Developer Platform, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
app.frame.io (LEGACY)Developer Platform
Update timeline
- investigating Sep 17, 2024, 03:39 PM UTC
We are currently investigating this issue.
- investigating Sep 17, 2024, 03:41 PM UTC
We are seeing an increase in API and application latency in our v3 web application.
- identified Sep 17, 2024, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2024, 03:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2024, 04:36 PM UTC
This incident has been resolved.