Frame.io experienced a critical incident on October 17, 2024 affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2024, 02:48 PM UTC
Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- investigating Oct 17, 2024, 02:48 PM UTC
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
- investigating Oct 17, 2024, 02:52 PM UTC
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
- investigating Oct 17, 2024, 02:52 PM UTC
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
- investigating Oct 17, 2024, 02:55 PM UTC
We have identified the root cause, and are working to restore services as soon as possible.
- identified Oct 17, 2024, 02:55 PM UTC
We have identified the root cause, and are working to restore services as soon as possible.
- identified Oct 17, 2024, 03:13 PM UTC
While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.
- monitoring Oct 17, 2024, 03:35 PM UTC
App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.
- monitoring Oct 17, 2024, 03:53 PM UTC
App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.
- resolved Oct 17, 2024, 04:10 PM UTC
This incident has been resolved, and we are seeing complete restoration across our application functional areas.