Frame.io incident

v4 Inaccessible

Major Resolved View vendor source →

Frame.io experienced a major incident on December 3, 2024 affecting next.frame.io (V4), lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 12:38 AM UTC
Resolved
Dec 03, 2024, 12:41 AM UTC
Duration
2m
Detected by Pingoru
Dec 03, 2024, 12:38 AM UTC

Affected components

next.frame.io (V4)

Update timeline

  1. investigating Dec 03, 2024, 12:38 AM UTC

    We are currently investigating and issue with v4 of the application returning erroneously permission denied

  2. investigating Dec 03, 2024, 12:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 03, 2024, 12:41 AM UTC

    We've identified the issue and resolved it. All v4 accounts should once again be accessible.