Frame.io incident

Assets not loading in our v4 application

Major Resolved View vendor source →

Frame.io experienced a major incident on February 13, 2025 affecting next.frame.io (V4) and Developer Platform, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 02:49 PM UTC
Resolved
Feb 13, 2025, 03:40 PM UTC
Duration
51m
Detected by Pingoru
Feb 13, 2025, 02:49 PM UTC

Affected components

next.frame.io (V4)Developer Platform

Update timeline

  1. investigating Feb 13, 2025, 02:49 PM UTC

    We are seeing issues loading assets in v4

  2. investigating Feb 13, 2025, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 13, 2025, 03:05 PM UTC

    A fix has been implemented, and we are seeing most loading issues resolve

  4. monitoring Feb 13, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 13, 2025, 03:40 PM UTC

    This incident has been resolved.