Fountain experienced a minor incident on April 10, 2025 affecting API and Email and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
APIEmailDashboardAnalyticsTwilio SMS Long Code, North AmericaTwilio SMS, Middle East & AfricaTwilio SMS, Latin AmericaWebhooksBackground ProcessingTwilio SMS, Europe
Update timeline
- identified Apr 10, 2025, 07:01 PM UTC
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.
- monitoring Apr 10, 2025, 10:20 PM UTC
The scheduled maintenance has been completed and we are monitoring the service
- resolved Apr 10, 2025, 10:32 PM UTC
The scheduled maintenance has been completed