Resolved after 2 hours 47 minutes, affecting app.fossa.com and Quick Import and 1 more, on July 13, 2023.
We've resolved the incident on the backend and functionality has been restored. We will continue to monitor and make improvements in our response.
Affected components
Update timeline
- investigating Jul 13, 2023, 03:40 PM UTC
We are currently investigating high database load which is impacting UI performance.
- investigating Jul 13, 2023, 04:11 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2023, 04:28 PM UTC
We are continuing the investigation. Due to the database load affecting potentially other components, we are widening the scope of the outage to "partial outage" on all components interacting with the database
- identified Jul 13, 2023, 04:38 PM UTC
We believe to have identified a potential cause for the DB load and will be attempting a remediation.
- identified Jul 13, 2023, 04:59 PM UTC
We are continuing remediation efforts based on the previously likely identified cause.
- identified Jul 13, 2023, 05:39 PM UTC
We are continuing remediation efforts based on the previously likely identified cause.
- identified Jul 13, 2023, 05:41 PM UTC
We are proceeding with a database restart, which will trigger a temporary maintenance mode across the platform.
- monitoring Jul 13, 2023, 06:14 PM UTC
We are out of maintenance mode and are now monitoring.
- resolved Jul 13, 2023, 06:27 PM UTC
We've resolved the incident on the backend and functionality has been restored. We will continue to monitor and make improvements in our response.
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