FortiAppSec Cloud incident

Connectivity Issues with Load Balancer Node in Azure - EU West Netherlands

FortiAppSec Cloud experienced a critical incident on June 20, 2026 affecting WAF Scrubbing Region - Azure - EU West (Netherlands), lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started: Jun 20, 2026, 07:32 PM UTC
Resolved: Jun 23, 2026, 02:01 AM UTC
Duration: 2d 6h
Detected by Pingoru: Jun 20, 2026, 07:32 PM UTC

Affected components

WAF Scrubbing Region - Azure - EU West (Netherlands)

Update timeline

investigating Jun 20, 2026, 07:32 PM UTC

Action Recommendation: For customers **who added the A-record with LB IPs (20.50.222.94 AND 20.54.176.184)**, we kindly recommend updating your DNS A-records pointing to **20.107.95.65** at your earliest convenience to ensure uninterrupted service. If possible, we also recommend using a CNAME record instead of an A-record, which provides greater flexibility.
investigating Jun 20, 2026, 07:32 PM UTC

We are continuing to investigate this issue.
investigating Jun 20, 2026, 07:48 PM UTC

We are continuing to investigate this issue.
resolved Jun 23, 2026, 02:01 AM UTC

This incident has been resolved.