FortiAppSec Cloud incident

Connectivity Issues with Load Balancer Node in us-east-2

FortiAppSec Cloud experienced a major incident on May 13, 2026 affecting WAF Scrubbing Region - AWS - US East (Ohio), lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started: May 13, 2026, 09:52 PM UTC
Resolved: May 14, 2026, 01:26 AM UTC
Duration: 3h 34m
Detected by Pingoru: May 13, 2026, 09:52 PM UTC

Affected components

WAF Scrubbing Region - AWS - US East (Ohio)

Update timeline

investigating May 13, 2026, 09:52 PM UTC

We are currently investigating an issue causing abnormal connection terminations for services in the us-east-2 (Oregon) region. Current Action: Our engineering teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide another update as soon as more information becomes available.
resolved May 14, 2026, 01:26 AM UTC

A specific traffic pattern caused the load balancing node to fail and go down. The issue has been temporarily resolved with an emergency workaround.