FortiAppSec Cloud incident

Incident Notification – Service Impact Due to AWS Network Issues

Critical Resolved View vendor source →

FortiAppSec Cloud experienced a critical incident on October 20, 2025 affecting FortiAppSec Cloud Management Portal and FortiCloud Unified SSO Service, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:33 AM UTC
Resolved
Oct 20, 2025, 02:29 PM UTC
Duration
6h 55m
Detected by Pingoru
Oct 20, 2025, 07:33 AM UTC

Affected components

FortiAppSec Cloud Management PortalFortiCloud Unified SSO Service

Update timeline

  1. identified Oct 20, 2025, 07:33 AM UTC

    We would like to inform you that multiple services are currently impacted due to an ongoing issue within the AWS infrastructure. AWS Notification( https://health.aws.amazon.com/health/status ): "[12:11 AM PDT] We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region. We will provide another update in the next 30–45 minutes." Our team is actively monitoring the situation and working closely with AWS to minimize the impact. We will continue to provide updates as more information becomes available.

  2. monitoring Oct 20, 2025, 09:32 AM UTC

    From AWS notification: [02:27 AM PDT] We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. We will continue to monitor until all services return to normal. Thank you for your patience.

  3. resolved Oct 20, 2025, 02:29 PM UTC

    Most AWS services have been restored, and the FortiAppSec Cloud Portal is back to normal as well.