FortiAppSec Cloud incident

Critical Incident — Service Disruption

FortiAppSec Cloud experienced a critical incident on December 11, 2025 affecting WAF Scrubbing Region - AWS - US East (Ohio) and WAF Scrubbing Region - Azure - EU West (Netherlands) and 1 more component, lasting 7h 51m. The incident has been resolved; the full update timeline is below.

Started: Dec 11, 2025, 07:56 PM UTC
Resolved: Dec 12, 2025, 03:48 AM UTC
Duration: 7h 51m
Detected by Pingoru: Dec 11, 2025, 07:56 PM UTC

Affected components

WAF Scrubbing Region - AWS - US East (Ohio)WAF Scrubbing Region - Azure - EU West (Netherlands)WAF Scrubbing Region - GCP - Europe West 3 (Frankfurt)WAF Scrubbing Region - GCP - US East 1 (South Carolina)WAF Scrubbing Region - AWS - US West (Oregon)WAF Scrubbing Region - Azure - Canada Central (Toronto)WAF Scrubbing Region - GCP - Europe West 8 (Milan)WAF Scrubbing Region - AWS - Israel (Tel Aviv)WAF Scrubbing Region - Azure - Australia East (New South Wales)WAF Scrubbing Region - AWS - Asia Pacific (Mumbai)

Update timeline

investigating Dec 11, 2025, 07:56 PM UTC

We are currently experiencing a major service outage that is affecting normal customer traffic. Some customers may be unable to access the service, or may experience timeouts, slow responses, or failed requests. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
identified Dec 11, 2025, 10:46 PM UTC

This was caused by an error in the configuration of a new feature. We have identified the issue and implemented a temporary workaround to resolve the communication problem. We hope to resolve this issue completely within an hour.
monitoring Dec 12, 2025, 01:30 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 12, 2025, 03:48 AM UTC

This incident has been resolved.