FortiSandbox incident
the FortiSandbox PaaS and On-Premise deployment were degraded
Resolved after 23 hours 30 minutes, on June 5, 2024.
The Windows Cloud VM services used by the FortiSandbox SaaS and On-Premise deployment were degraded. The issue started after the front-end controller server was re-configured for additional security checks. However, such devices do not support that feature yet. impact time range: SV10: from 2024-06-05 11:00 PDT to 2024-06-07 10:30 PDT BBY: from 2024-06-04 17:45 PDT to 2024-06-07 10:30 PDT
Update timeline
- resolved Jun 10, 2024, 09:05 PM UTC
The Windows Cloud VM services used by the FortiSandbox SaaS and On-Premise deployment were degraded. The issue started after the front-end controller server was re-configured for additional security checks. However, such devices do not support that feature yet. impact time range: SV10: from 2024-06-05 11:00 PDT to 2024-06-07 10:30 PDT BBY: from 2024-06-04 17:45 PDT to 2024-06-07 10:30 PDT
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