FortiSandbox incident

DNS issue

Resolved after 35 minutes, affecting FortiSandbox Cloud Portal and FortiSandbox Cloud Portal and 1 more, on January 17, 2025.

investigating Jan 17, 2025, 07:12 AM UTC

We are currently experiencing a DNS issue. Our team is actively investigating the root cause, and we sincerely apologize for any inconvenience this may cause. We will provide regular updates as we work toward a resolution.

Started
Jan 17, 2025, 07:12 AM UTC
Resolved
Jan 17, 2025, 07:48 AM UTC
Duration
35m
Detected by Pingoru
Jan 17, 2025, 07:12 AM UTC

Affected components

FortiSandbox Cloud PortalFortiSandbox Cloud PortalFortiSandbox Cloud PortalForticare ServiceForticare ServiceForticare ServiceFortiStackFortiStackFortiStack

Update timeline

  1. investigating Jan 17, 2025, 07:12 AM UTC

    We are currently experiencing a DNS issue. Our team is actively investigating the root cause, and we sincerely apologize for any inconvenience this may cause. We will provide regular updates as we work toward a resolution.

  2. resolved Jan 17, 2025, 07:48 AM UTC

    This incident has been resolved.

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