FortiGate incident

Service Advisory: FortiGate Cloud Degradation in US Region

Minor Resolved View vendor source →

FortiGate experienced a minor incident on April 23, 2026 affecting US, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:38 PM UTC
Resolved
Apr 23, 2026, 11:19 PM UTC
Duration
4h 41m
Detected by Pingoru
Apr 23, 2026, 06:38 PM UTC

Affected components

US

Update timeline

  1. investigating Apr 23, 2026, 06:38 PM UTC

    The FortiGate Cloud service in the US region is experiencing service degradation due to an underlying network issue that started at 7:00 AM this morning. The team is working on it. Other regions are not affected.

  2. investigating Apr 23, 2026, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 23, 2026, 11:19 PM UTC

    The system was restored at 12:00 PM Pacific time. Tunnel connection was not stable for some devices during the incident. Device log upload was not impacted.