Forte Outage History

Forte had 16 outages in the last 2 years totaling 47h 26m of downtime — averaging 0.7 incidents per month.

There were 16 Forte outages since June 11, 2024 totaling 47h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.forte.net

Minor April 14, 2026

Forte Checkout - Degraded Performance

Detected by Pingoru: Apr 14, 2026, 03:16 PM UTC
Resolved: Apr 14, 2026, 06:25 PM UTC
Duration: 3h 8m

Affected: Forte Checkout

Timeline · 3 updates

investigating Apr 14, 2026, 03:16 PM UTC

We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.
monitoring Apr 14, 2026, 04:17 PM UTC

We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.
resolved Apr 14, 2026, 06:25 PM UTC

This incident has been fully resolved.

Read the full incident report →

Critical February 16, 2026

Phone System - Degraded Performance

Detected by Pingoru: Feb 16, 2026, 04:02 PM UTC
Resolved: Feb 17, 2026, 02:48 AM UTC
Duration: 10h 45m

Affected: Support Services Phone System

Timeline · 4 updates

investigating Feb 16, 2026, 04:02 PM UTC

We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!
investigating Feb 16, 2026, 05:01 PM UTC

We are continuing to investigate this issue.
identified Feb 16, 2026, 06:18 PM UTC

A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.
resolved Feb 17, 2026, 02:48 AM UTC

The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

Read the full incident report →

Minor November 20, 2025

Connectivity Issues Impacting V400c Devices

Detected by Pingoru: Nov 20, 2025, 02:37 PM UTC
Resolved: Nov 20, 2025, 08:46 PM UTC
Duration: 6h 8m

Affected: Credit Card Terminals (Vx520, V400c)

Timeline · 3 updates

investigating Nov 20, 2025, 02:37 PM UTC

We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.
identified Nov 20, 2025, 06:27 PM UTC

The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!
resolved Nov 20, 2025, 08:46 PM UTC

The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

Read the full incident report →

Major October 20, 2025

Connectivity Issues Impacting Multiple Products

Detected by Pingoru: Oct 20, 2025, 06:04 PM UTC
Resolved: Oct 21, 2025, 12:46 AM UTC
Duration: 6h 42m

Affected: REST Web ServicesCustom Activity FilesBill pay - Online payments

Timeline · 3 updates

investigating Oct 20, 2025, 06:04 PM UTC

CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.
investigating Oct 20, 2025, 08:50 PM UTC

BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.
resolved Oct 21, 2025, 12:46 AM UTC

All services have been fully resolved.

Read the full incident report →

Minor September 18, 2025

Degraded Performance for Secure Web Pay Checkout

Detected by Pingoru: Sep 18, 2025, 08:36 PM UTC
Resolved: Sep 18, 2025, 10:24 PM UTC
Duration: 1h 48m

Affected: Secure Web Pay

Timeline · 3 updates

investigating Sep 18, 2025, 08:36 PM UTC

We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.
monitoring Sep 18, 2025, 09:21 PM UTC

Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] if you are still experiencing service degradation. Thank you!
resolved Sep 18, 2025, 11:46 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

REST API - Degraded Performance

Detected by Pingoru: Aug 19, 2025, 02:58 PM UTC
Resolved: Aug 19, 2025, 04:04 PM UTC
Duration: 1h 6m

Affected: REST Web ServicesSupport Services

Timeline · 3 updates

investigating Aug 19, 2025, 02:58 PM UTC

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.
monitoring Aug 19, 2025, 03:25 PM UTC

We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at [email protected] if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.
resolved Aug 19, 2025, 05:07 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 15, 2025

Forte Verification Latency

Detected by Pingoru: Aug 15, 2025, 10:14 PM UTC
Resolved: Aug 15, 2025, 11:06 PM UTC
Duration: 51m

Affected: Support ServicesForte Validate+

Timeline · 2 updates

investigating Aug 15, 2025, 10:14 PM UTC

We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.
resolved Aug 15, 2025, 11:06 PM UTC

We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.

Read the full incident report →

Minor August 11, 2025

Forte IVR - Degraded Performance

Detected by Pingoru: Aug 11, 2025, 09:14 PM UTC
Resolved: Aug 11, 2025, 11:15 PM UTC
Duration: 2h

Affected: IVR Payment System

Timeline · 3 updates

investigating Aug 11, 2025, 09:14 PM UTC

Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.
monitoring Aug 11, 2025, 09:52 PM UTC

Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.
resolved Aug 12, 2025, 01:15 AM UTC

This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.

Read the full incident report →

Minor July 8, 2025

Notification Delivery Incident - July 08, 2025

Detected by Pingoru: Jul 08, 2025, 05:40 PM UTC
Resolved: Jul 08, 2025, 12:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 08, 2025, 05:40 PM UTC

We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at [email protected] or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

Read the full incident report →

Minor June 4, 2025

Possible ACH Funding Delay for June 04, 2025

Detected by Pingoru: Jun 04, 2025, 04:17 PM UTC
Resolved: Jun 04, 2025, 04:17 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 04, 2025, 07:34 PM UTC

Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions.

Read the full incident report →

Minor March 26, 2025

DEX Reporting Incident - Related Transactions

Detected by Pingoru: Mar 26, 2025, 12:49 PM UTC
Resolved: Mar 26, 2025, 02:22 PM UTC
Duration: 1h 33m

Affected: Dex

Timeline · 4 updates

investigating Mar 26, 2025, 12:49 PM UTC

We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.
identified Mar 26, 2025, 01:15 PM UTC

The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.
monitoring Mar 26, 2025, 01:43 PM UTC

A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.
resolved Mar 26, 2025, 05:37 PM UTC

This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

Read the full incident report →

Minor December 6, 2024

Autodaily Reports Delayed Delivery

Detected by Pingoru: Dec 06, 2024, 03:19 PM UTC
Resolved: Dec 06, 2024, 03:49 PM UTC
Duration: 29m

Affected: Daily Transaction Reports

Timeline · 2 updates

investigating Dec 06, 2024, 03:19 PM UTC

Some AutoDaily reports that were due to go out this morning will be delayed. We are currently working to regenerate those reports and will send them out within the next 30 minutes.
resolved Dec 06, 2024, 04:39 PM UTC

All missing AutoDaily reports have now gone out. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed.

Read the full incident report →

Major November 15, 2024

Forte Services - Degraded Performance

Detected by Pingoru: Nov 15, 2024, 03:04 PM UTC
Resolved: Nov 15, 2024, 04:11 PM UTC
Duration: 1h 7m

Affected: REST Web ServicesSupport Services

Timeline · 3 updates

investigating Nov 15, 2024, 03:04 PM UTC

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.
monitoring Nov 15, 2024, 03:37 PM UTC

We have identified an issue with our REST API environment and have deployed a fix. Requests are processing successfully as of 07:31 AM PST. We will continue to monitor the system for stability. Next update in 30 minutes.
resolved Nov 15, 2024, 04:11 PM UTC

We have confirmed this incident has been resolved. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at [email protected] and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

Read the full incident report →

Minor October 23, 2024

Active File Delivery Reporting Incident - October 23, 2024

Detected by Pingoru: Oct 23, 2024, 02:36 PM UTC
Resolved: Oct 23, 2024, 04:15 PM UTC
Duration: 1h 38m

Affected: Custom Activity Files

Timeline · 4 updates

investigating Oct 23, 2024, 02:36 PM UTC

We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.
identified Oct 23, 2024, 03:05 PM UTC

We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.
monitoring Oct 23, 2024, 03:33 PM UTC

All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at [email protected] or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.
resolved Oct 23, 2024, 05:45 PM UTC

This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.

Read the full incident report →

Minor August 20, 2024

Autodaily Reporting Incident - 20 August 2024

Detected by Pingoru: Aug 20, 2024, 07:00 AM UTC
Resolved: Aug 20, 2024, 07:00 AM UTC
Duration: —

Timeline · 1 update

resolved Aug 20, 2024, 02:05 PM UTC

CSG Forte identified an incident on 2024/08/20 that resulted in some empty Autodaily reports being sent out. This was corrected and new reports sent out by 6:00 AM PST. If you still do not have a populated report, please reach out to our support teams at [email protected] or 866.290.5400 and someone will be happy to assist. Our sincere apologies for any inconvenience this may have caused.

Read the full incident report →

Major July 19, 2024

Multiple services are affected by System Outage.

Detected by Pingoru: Jul 19, 2024, 05:58 AM UTC
Resolved: Jul 19, 2024, 04:03 PM UTC
Duration: 10h 5m

Affected: REST Web ServicesVirtual TerminalSOAP Web ServicesSecure Web PayForte.jsBatch TransmissionBill pay - Online paymentsDexForte CheckoutCredit Card Terminals (Vx520, V400c)

Timeline · 5 updates

investigating Jul 19, 2024, 05:58 AM UTC

There's an system outage that is affecting most of our services. We are actively investigating this incident and are working to bring all the services back to full operational status as quickly as possible. We will update this page as we have additional information.
identified Jul 19, 2024, 01:38 PM UTC

We are still working to recover from the CrowdStrike outage. All systems have been impacted and are in the process of being restored. We are also working to generate missed reports and process today's scheduled transactions. We will provide the next update in 30 minutes. Thank you for your patience.
identified Jul 19, 2024, 02:16 PM UTC

System Update: Many systems have returned to normal, but we do have several still in recovery. Daily reports have been generated and are being sent out now. We will provide the next update in 30 minutes.
monitoring Jul 19, 2024, 03:08 PM UTC

System Update: All services have been restored, reports have gone out and today's scheduled transactions have processed. We are continuing to monitor and will provide the next update in 30 minutes.
resolved Jul 19, 2024, 04:03 PM UTC

This incident has been fully resolved. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at [email protected] if you continue to experience problems with any of our service platforms. We will continue to monitor systems for stability.

Read the full incident report →