Forte experienced a major incident on October 20, 2025 affecting REST Web Services and Custom Activity Files and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:04 PM UTC
CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.
- investigating Oct 20, 2025, 08:50 PM UTC
BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.
- resolved Oct 21, 2025, 12:46 AM UTC
All services have been fully resolved.