Forte Outage History

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Forte had 10 outages in the last 2 years totaling 32h 32m of downtime — averaging 0.4 incidents per month.

There were 10 Forte outages since June 4, 2025 totaling 32h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.forte.net

Minor April 14, 2026

Forte Checkout - Degraded Performance

Detected by Pingoru
Apr 14, 2026, 03:16 PM UTC
Resolved
Apr 14, 2026, 06:25 PM UTC
Duration
3h 8m
Affected: Forte Checkout
Timeline · 3 updates
  1. investigating Apr 14, 2026, 03:16 PM UTC

    We are currently investigating a production issue that is impacting performance for our Forte Checkout product. Merchants who utilize Forte Checkout may not be able to process transactions at this time. We recommend using an alternate payment platform such as Dex in the interim. We will post updates related to this incident as they become available.

  2. monitoring Apr 14, 2026, 04:17 PM UTC

    We have discovered and resolved the issues that caused degraded performance across our Forte Checkout environment. Teams will continue to monitor the environment for stability throughout the day. Please reach out to our Support Teams at [email protected] if you are still impacted by today's incident or if further assistance is needed. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to stabilize the environment.

  3. resolved Apr 14, 2026, 06:25 PM UTC

    This incident has been fully resolved.

Read the full incident report →

Critical February 16, 2026

Phone System - Degraded Performance

Detected by Pingoru
Feb 16, 2026, 04:02 PM UTC
Resolved
Feb 17, 2026, 02:48 AM UTC
Duration
10h 45m
Affected: Support Services Phone System
Timeline · 4 updates
  1. investigating Feb 16, 2026, 04:02 PM UTC

    We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!

  2. investigating Feb 16, 2026, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 16, 2026, 06:18 PM UTC

    A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.

  4. resolved Feb 17, 2026, 02:48 AM UTC

    The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.

Read the full incident report →

Minor November 20, 2025

Connectivity Issues Impacting V400c Devices

Detected by Pingoru
Nov 20, 2025, 02:37 PM UTC
Resolved
Nov 20, 2025, 08:46 PM UTC
Duration
6h 8m
Affected: Credit Card Terminals (Vx520, V400c)
Timeline · 3 updates
  1. investigating Nov 20, 2025, 02:37 PM UTC

    We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.

  2. identified Nov 20, 2025, 06:27 PM UTC

    The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!

  3. resolved Nov 20, 2025, 08:46 PM UTC

    The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.

Read the full incident report →

Major October 20, 2025

Connectivity Issues Impacting Multiple Products

Detected by Pingoru
Oct 20, 2025, 06:04 PM UTC
Resolved
Oct 21, 2025, 12:46 AM UTC
Duration
6h 42m
Affected: REST Web ServicesCustom Activity FilesBill pay - Online payments
Timeline · 3 updates
  1. investigating Oct 20, 2025, 06:04 PM UTC

    CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

  2. investigating Oct 20, 2025, 08:50 PM UTC

    BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.

  3. resolved Oct 21, 2025, 12:46 AM UTC

    All services have been fully resolved.

Read the full incident report →

Minor September 18, 2025

Degraded Performance for Secure Web Pay Checkout

Detected by Pingoru
Sep 18, 2025, 08:36 PM UTC
Resolved
Sep 18, 2025, 10:24 PM UTC
Duration
1h 48m
Affected: Secure Web Pay
Timeline · 3 updates
  1. investigating Sep 18, 2025, 08:36 PM UTC

    We are currently investigating an issue with SWP Checkout involving transaction processing. More information will be provided as it becomes available.

  2. monitoring Sep 18, 2025, 09:21 PM UTC

    Issues with transaction processing through the SWP Checkout platform have been resolved. We will continue to monitor the environment for stability. We apologize for any inconvenience this may have caused and welcome to you to reach out to our support teams at [email protected] if you are still experiencing service degradation. Thank you!

  3. resolved Sep 18, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

REST API - Degraded Performance

Detected by Pingoru
Aug 19, 2025, 02:58 PM UTC
Resolved
Aug 19, 2025, 04:04 PM UTC
Duration
1h 6m
Affected: REST Web ServicesSupport Services
Timeline · 3 updates
  1. investigating Aug 19, 2025, 02:58 PM UTC

    We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

  2. monitoring Aug 19, 2025, 03:25 PM UTC

    We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at [email protected] if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.

  3. resolved Aug 19, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 15, 2025

Forte Verification Latency

Detected by Pingoru
Aug 15, 2025, 10:14 PM UTC
Resolved
Aug 15, 2025, 11:06 PM UTC
Duration
51m
Affected: Support ServicesForte Validate+
Timeline · 2 updates
  1. investigating Aug 15, 2025, 10:14 PM UTC

    We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.

  2. resolved Aug 15, 2025, 11:06 PM UTC

    We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.

Read the full incident report →

Minor August 11, 2025

Forte IVR - Degraded Performance

Detected by Pingoru
Aug 11, 2025, 09:14 PM UTC
Resolved
Aug 11, 2025, 11:15 PM UTC
Duration
2h
Affected: IVR Payment System
Timeline · 3 updates
  1. investigating Aug 11, 2025, 09:14 PM UTC

    Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.

  2. monitoring Aug 11, 2025, 09:52 PM UTC

    Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.

  3. resolved Aug 12, 2025, 01:15 AM UTC

    This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.

Read the full incident report →

Minor July 8, 2025

Notification Delivery Incident - July 08, 2025

Detected by Pingoru
Jul 08, 2025, 05:40 PM UTC
Resolved
Jul 08, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 08, 2025, 05:40 PM UTC

    We experienced an incident with a 3rd party email provider which caused delays to some notifications scheduled to deliver on July 08, 2025. This incident has been fully resolved and all queued notifications have been delivered. Please reach out to our Support Teams at [email protected] or 866.290.5400 if you have any questions or are still missing daily reports. Thank you for your business and we apologize for the delay.

Read the full incident report →

Minor June 4, 2025

Possible ACH Funding Delay for June 04, 2025

Detected by Pingoru
Jun 04, 2025, 04:17 PM UTC
Resolved
Jun 04, 2025, 04:17 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 04, 2025, 07:34 PM UTC

    Due to an operational delay with one of our funding processors, some merchants may experience delayed ACH funding on June 4, 2025. Credit card funding and merchant ACH activity were not impacted. Impacted funding was processed for immediate release on the morning of June 4, 2025, and should be deposited within the next business day. We sincerely apologize for any inconvenience that this issue may have caused and welcome you to reach out to our Support Teams at [email protected] if you have any further questions.

Read the full incident report →