Fortanix SaaS incident
DSM SaaS | AMER| Intermittent timeouts with certain service providers (impacting only large payloads)
Notice Vendor's status page →
Resolved after 51 days 17 hours, affecting Service availability and Service availability and 1 more, on August 27, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Service availabilityService availabilityService availabilityKey ManagementKey ManagementKey ManagementKey usage (Cryptographic operation)Key usage (Cryptographic operation)Key usage (Cryptographic operation)
Update timeline
- investigating Aug 27, 2024, 01:10 PM UTC
We are currently investigating this issue.
- investigating Aug 27, 2024, 01:38 PM UTC
We are actively investigating the issue. As a temporary workaround, reducing the MTU to 1400 has been found to resolve the issue in most cases.
- identified Aug 27, 2024, 06:11 PM UTC
We have identified the issue and are currently implementing a fix. The rollout is expected to be completed within the next 30 minutes.
- monitoring Aug 27, 2024, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2024, 06:47 AM UTC
This incident has been resolved.
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