Fortanix SaaS incident
DSM Saas | EU region | timeouts issue in the Frankfurt region
Resolved after 7 days 10 hours, affecting Service availability and Key Management and 1 more, on March 18, 2025.
We are actively monitoring the system to ensure stability and promptly detect any further issues.
Affected components
Update timeline
- monitoring Mar 18, 2025, 05:12 PM UTC
We experienced a timeout issue in the EU DSM SaaS service in the Frankfurt region from 16:00 UTC to 16:10 UTC on March 18, 2025. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
- monitoring Mar 18, 2025, 05:47 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 18, 2025, 05:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 18, 2025, 05:50 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 19, 2025, 04:44 AM UTC
We are actively monitoring the system to ensure stability and promptly detect any further issues.
- resolved Mar 26, 2025, 03:29 AM UTC
This incident has been resolved.
Your product runs on more than Fortanix SaaS
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services